Max New York Life Insurance Company Ltd been ordered by a consumer forum here to pay Rs 20,000 as compensation to the grandfather of a policy holder for issuing a policy with terms and conditions different from what was told to him.
The Central District Consumer Disputes Redressal Forum also observed that the insurance firm had refunded the premium amount received from the complainant after he had filed a complaint.
"From the pleadings and undisputed evidence of the complainant, we find that the complaint has got merit. The insurance company issued the policy with terms and conditions, which were different from the terms and conditions told to the complainant.
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